CRT Jottings - National Council March 2019

CRT Jottings - National Council March 2019

Manchester

20 March 2019

The reach of this blog is very variable, but a quick look at the stats suggest that about 2,000 people read my commentary from CRT's Annual Public Meeting in September - so it clearly has its place.

CRT National Council and Trustees inspect the Rochdale 9

Pre meeting field visit - Rochdale 9

CRT's National Council meets twice a year, once immediately after the September Annual Public Meeting and again in March in various locations around the country. This rotating approach allows the various Council members and Trustees to see a different dimension of the Trust's operations, and helps "ground" the subsequent discussions in reality.

This week we met in Manchester's Bridgewater Hall and this provided an opportunity to see the lower section of the Rochdale 9 (locks, not prisoners). The reason this section was selected is because it is a largely ignored length which CRT is planning to submit for a Green Flag award. Now CRT has obtained Green Flag status in several other areas, but to date these have tended to be in "pretty" locations - not gritty inner city.

So, this is a pretty ballsy move. The Green Flag team have seen what is there and whilst they say it is a challenging location, it's not impossible. CRT's desire is to prove that if they can breathe life into the urban canyon in Manchester, they can do it anywhere. Well, they are starting from a pretty low point with slippery towpaths, graffiti covered walls and piles of excrement (canine and human). But, they have bravely nailed their cleaner, greener, safer colours to the proverbial mast and I look forward to seeing this largely overlooked historical gem take a more central place in Manchester's city centre.

My place on the National Council - elections

As to the National Council - I am an elected member representing Boating Businesses and the four year term in office is coming to an end. I therefore have a decision to make - to stand for re-election or not. I have found that it takes 18 to 24 months to get a grip on how the Trust works and who does what, so I feel that I have been at my most effective in the last two years. It therefore seems a shame to dip out now and, with your support, I plan to stand for a further four years. 

I think that the elections will be held at the back end of this year preceded by nominations and canvassing, but I thought it would be helpful to let you know what my plans are and to let you button hole me when you see The Jam Butty out and about this summer. It has been both a pleasure and an honour to serve on the Council ensuring that boaters (business and pleasure) views are heard to ensure that my favourite playground continues to thrive and survive in the decades to come.

The National Council meeting

I can't pretend that these jottings represent comprehensive minutes, but they do try and capture my take on the more significant things discussed, and hopefully provide an insight into how your Trust operates.

The Appointments Committee provided a report of work undertaken reviewing the make up of the Council observing that from a start point of 32 members it grew to 34 and then largely due to the reduction on regional chairs, the number has now fallen to 29 (compared to a constitutional max of 50).

The plan is to expand the Council back to 34 for 2020 including representatives for Friends, an extra Boating representative (exact constituency to be decided), Wellbeing expert, an additional Youth representative and a second Volunteer.

These changes are subject to formal amendment of the Trust's rules. 

A general discussion took place highlighting possible stakeholders which are not currently represented, and which may benefit form inclusion in an expanded Council in the future.

Improved Trustee rotation periods discussed at the last Council were ratified.

Chief Executive's update

This is always a key element of the Council meeting when Richard Parry presents an update on the good, the bad and the ugly within the Trust. Facts come thick and fast but these were the key take aways from my perspective:

• Income was down fractionally but costs were controlled and overall break even was achieved.
• 4/5 Key performance indicators had been missed and in particular the reportable incidents (accidents) and unplanned navigation closures had exceeded plan.

Specific reference was made to two inquest outcomes for deaths in Manchester and at Pontcysylte, with the actions being considered to address the underlying risks.

Delays in the reopening the locks at Marple were highlighted with a scheduled end date in May with £1m committed to what has been a very difficult site. Burnley embankment and the blown cill at Gloucester were also flagged up.

Restoration activity was covered, in particular the work on the Grantham and Montgomery canals, helped by the Heritage Lottery Fund.

Towpath enhancements have been underway in many locations including a significant bridge widening in Birmingham. The impact of these enhancements have been an almost instant increase in user numbers.

The Trust now has just 6 regions and all the regional chairs are in place. A filmed extract from the Regional AGM in Birmingham was shown to demonstrate the impact these regions can have on local stakeholders and political influencers.

The future Green Flag location aspirations were highlighted including Lower Peak Forest, Erewash, Sheffield /Tinsley and Lee/ Hanwell. As I said before - some challenging objectives in there!

Canals will feature strongly in this years Chelsea Flower Festival and Gardners World.

The strong growth in Volunteers was supported by the "Join the Daves" video. Did you know that 15% of Lock Keepers are called Dave......?

An expanded approach to Supporters was presented which includes Facebook and Twitter engagement. After the data protection changes the numbers on the e-mail list reduced to 49,000, but has since bounced back to 94,000 in Feb 2019.

Investment portfolio was covered briefly with photos of the new Investment and Joint Venture buildings in which the Trust has an interest.

Income generation activities underway include the re pricing of some London Moorings, the push to have more Hydro schemes agreed and a long running dispute with Thames water nearing resolution.

The plan for the next year is to see income rise to £218m, costs of £215m and an operating surplus of £3 as a buffer for the future.

The Key Performance Indicators are under review by the Board to ensure they focus on user satisfaction.

The transfer of EA navigations has been the subject of a further tender but the sticking point remains the major flood prevention structures. An outcome is awaited but any change at this stage is considered unlikely.

Complaints Process / Ombudsman - topical information feature

John Horsfall (HO Customer Service Support)  and Simon Woods walked the Council through the complaints process against the following context:

4m visits per fortnight

80k anglers of with 10k are regulars

34k leisure boats and 1k business boats delivering £13m of income.

Visitor satisfaction stands at 90%

The complaints process covers all the above and the numbers are:

Level 0 - solved a first contact .     1456

Level 1 - solved by senior manager .    645

Level 2 - solved independent senior manager   97

Ombudsman had 9 cases opened with 8 not upheld and 1 upheld.

The role of Ombudsman is to be an independent and impartial means of settling disputes outside the courts. The Ombudsman committee comprises 5 members of which the majority are independent and they review 14 to 17 cases per year.

Andrew Walker (current Ombudsman) is standing down and will be replaced by Sarah Daniel.

Sharing the Towpath discussion 

This was an interactive group discussion which forms part of the Council meeting. 

The action taken to date by CRT was covered by the Chief Operating Officer followed by short presentations from the perspective of residential boaters, Anglers and Ramblers. 

The various issues, conflicts and options in this contentious area were discussed in small groups and the key observations collated for future consideration within the Trust.

Please feel free to share these notes around.